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a few weeks ago i ordered some braid to try (of a well known auction site although they do also sell on the web away from e ***)

the company was Stonefisher and one of the main reasons i used the seller was down to their company and personal ethics regarding the disabled being disabled myself and also having a disabled son. they also give a percentage of their profit to a disabled orginisation helping disabled people and their carers.

i had a few minor probs regarding the braid and i must say this was down to my own doing and not the company. i emailed them the other day to see if they could help or give me some guidance due to this as i was going through alot of braid.

today i recieved a reply from them that confirmed my faith in customer service and how it should be.

not only did they point out my error and give me the guidence i sought but also due to loosing a good bit of the braid they have offered to send me a new spool out FOC as they "do not like to see their customers go without".

credit where credit it is due, as there is so much bad service about, i just wanted to say that stonefisher rates amongst the best for customer service and they will continue to get my custom for a long time to come.
 

Turbot Magnet
Joined
1,886 Posts
a few weeks ago i ordered some braid to try (of a well known auction site although they do also sell on the web away from e ***)

the company was Stonefisher and one of the main reasons i used the seller was down to their company and personal ethics regarding the disabled being disabled myself and also having a disabled son. they also give a percentage of their profit to a disabled orginisation helping disabled people and their carers.

i had a few minor probs regarding the braid and i must say this was down to my own doing and not the company. i emailed them the other day to see if they could help or give me some guidance due to this as i was going through alot of braid.

today i recieved a reply from them that confirmed my faith in customer service and how it should be.

not only did they point out my error and give me the guidence i sought but also due to loosing a good bit of the braid they have offered to send me a new spool out FOC as they "do not like to see their customers go without".

credit where credit it is due, as there is so much bad service about, i just wanted to say that stonefisher rates amongst the best for customer service and they will continue to get my custom for a long time to come.
Craig and Angharad are good taking care of the costumers, they are working hard on a new site,and go upload all tackle.More good news is Craig got out of the hospital yesterday and is back stronger than ever,doing what he does best....looking after the costumers.
regards
tony
 

Team Hardcore (Scotland)
Joined
737 Posts
got stuff delivered from them the other day and were really good, price wise and saying when it was being sent out
 
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